(a) To Customers. Notices from the utility to a customer will normally be given in writing and either delivered or mailed to him to his last known address. Where conditions warrant and in emergencies, the utility may resort to notification either by telephone or messenger.

(b) From Customers. Notices front the customer to the utility may be given by him or his authorized representative in writing:

(1) at the utility’s operating office;

(2) to an employee of the utility; or

(3) to an agent duly authorized to receive notices or complaints.

History: Rule 11-81. eff 1 Aug 81. Art. 2 § 8.