(1) Prior to installation, each meter will be tested and no meter found to register more than 2% fast or slow under conditions of normal operation will be placed in service.
(2) On customer request:
(A) A customer may, giving not less than 1 week’s notice, request the utility to test the meter serving his premises.
(B) The utility will require the customer to deposit, on a job order basis, an amount to cover the reasonable cost of the test, as set out in the rate agreement of the utility. (C)This deposit will be returned if the meter is found to register more than 2% fast. The customer will be notified, not less than 5 days in advance, of the time and place of the test.
(D) A customer shall have the right to require the utility to conduct the test in his presence, or in the presence of his representative.
(E) A written report giving the results of the test will be shown to the customer within 10 days after completion of the test.
(b) Adjustment of Bills.
(1) Fast meters: When, upon test, a meter is found to be registering more than 2% fast under
conditions of normal operation, the utility will refund to the customer the full amount of the overcharge based on corrected meter readings for the period, not exceeding 6 months, that the meter was in use unless the exact duration of fast-meter registration can be determined.
(2) Slow meters:
(A) When, upon test, a meter used for domestic or residential service is found to be registering more than 25% slow, the utility may bill the customer for the amount of the undercharge based upon corrected meter readings for the period, not exceeding 6 months, that the meter was in use.
(B) When, upon test, a meter used for other than domestic or residential service is found to be registering more than 5% slow the utility may bill the customer for the amount of the undercharge based upon correct meter readings for the period, not exceeding 6 months, that the meter was in use.
(3) Nonregistering and unreadable meters: The utility may bill the customer for water consumed while the meter was not registering or not readable. The bill will be at the minimum monthly meter rate or will be computed upon an estimate of consumption based either upon the customer’s prior use during the same season of the year or upon a reasonable comparison with the use of other customers receiving the same class of service during the same period and under similar circumstances and conditions.
The opinion and findings of the general manager shall be conclusive.History: Rule 11-81. eff 1 Aug 81, Art. 2 § 13.